Customer Policies

Last updated: 2 October 2026

ARTAJ & customer service

ARTAJ is operated by RAJAT KUMAR FASHIONS, a French single-member simplified joint-stock company (SASU), with share capital of €1,000, registered with the Paris Trade and Companies Register under number 930 081 187.

Registered office: 57 rue de Cléry, 75002 Paris, France.
Customer service: artaj.social@gmail.com.

Our pieces

Each product page sets out the piece’s composition, care instructions, available sizes and fit. Our artisanal fabrics may show subtle variations in weave, texture or colour. Such variations form part of their character and do not limit your rights where a product is faulty or does not match its description. Colours may appear differently depending on your screen.

Orders, prices & payment

Please check your chosen size, order details and delivery address before confirming your purchase. Prices, applicable taxes and shipping charges payable through our store are displayed before payment. The currency used for your purchase is shown at checkout. Payment is taken when the order is placed, including for pre-orders. Available payment methods are shown at checkout, and an order confirmation is sent by email.

For deliveries outside the European Union, local import taxes or customs charges may be payable to the relevant authorities or carrier if they have not already been collected at checkout. Any charges collected by ARTAJ are shown before purchase.

Pre-orders & delivery

Current collection pre-orders are scheduled for delivery during February 2027. Any different delivery period is stated on the relevant product page before purchase and confirmed with your order. Where a piece is ready earlier, delivery may take place before the scheduled period.

Orders ship from Paris. Available destinations and shipping charges are shown at checkout. We send tracking information when your order is dispatched. If you need to correct delivery details, contact us promptly; changes may no longer be possible once an order has shipped.

If we cannot meet the agreed delivery period, we will inform you. You retain your statutory rights: where applicable, you may request delivery within a reasonable additional period and cancel if we do not deliver within it. Immediate cancellation is available in the circumstances provided by law, including where an agreed date was essential. Payments for an order cancelled for non-delivery are refunded within 14 days.

Where we arrange the carrier, responsibility for loss or damage remains with us until you, or a person you nominate other than the carrier, takes physical possession of the goods.

Returns & withdrawal

You may withdraw from an eligible online purchase without giving a reason within 14 days after receiving the goods. If goods from one order arrive separately, the period begins when you receive the last item. Standard collection pre-orders are eligible: choosing a standard size or colour does not remove the right of withdrawal.

Before the period expires, notify us by emailing artaj.social@gmail.com, sending a clear written statement to our registered office, or using the website’s online withdrawal function. You may use the form below, but it is not compulsory. No prior approval is required to exercise your right.

Return the goods within 14 days after notifying us, to RAJAT KUMAR FASHIONS, 57 rue de Cléry, 75002 Paris, France, unless we provide a different return address for your order. Contact us for practical return assistance; doing so does not extend or restrict the statutory time limits.

You pay the direct return shipping cost for a change-of-mind return. ARTAJ covers the necessary return costs for goods that are faulty or non-conforming. Please try pieces on carefully and return them with their accessories and, where possible, original packaging. You are responsible only for diminished value caused by handling beyond what is needed to establish the nature, characteristics and functioning of the goods. Removed tags or missing packaging do not automatically eliminate your statutory rights.

Refunds & exchanges

Following withdrawal, we refund the purchase price and the cost of our least expensive standard outbound delivery within 14 days of receiving your notice. We may withhold the refund until we receive the goods or proof of return, whichever occurs first. Additional costs for a premium delivery option are not refunded. Refunds use your original payment method unless you expressly agree otherwise, without additional fees.

For a different size or piece, contact us to check availability and arrange the appropriate return and new order. Exchange availability does not affect your withdrawal or guarantee rights.

Faulty goods & legal guarantees

Contact artaj.social@gmail.com if your piece arrives damaged, is faulty or does not match its description. Include your order reference and describe the issue. Photographs can help us assess the problem.

Consumers benefit from the French legal guarantee of conformity for two years from delivery. For new goods, defects appearing during this period are presumed to have existed on delivery, unless the legal conditions for that presumption do not apply.

You may request repair or replacement under the statutory conditions, free of charge, within 30 days of your request and without major inconvenience. Repair extends the initial guarantee by six months. If you request repair but we impose replacement, a new two-year guarantee begins from replacement.

A price reduction or termination of the sale is available where the law provides, including refusal or failure to bring goods into conformity, undue delay, major inconvenience, a persistent defect or a sufficiently serious defect. A minor defect does not entitle you to terminate the sale. Time during which goods are immobilised for repair or replacement suspends the remaining guarantee period.

The guarantee against hidden defects also applies under Articles 1641–1649 of the French Civil Code. A claim may be made within two years of discovery, subject to applicable legal limits, and may entitle you to keep the goods with a price reduction or return them for a refund.

Complaints & dispute resolution

Please send any complaint to artaj.social@gmail.com or write to RAJAT KUMAR FASHIONS at the registered office above. We will examine your complaint and seek an amicable resolution.

A consumer mediator has not yet been appointed. ARTAJ will appoint one shortly and publish their contact details and the procedure for requesting mediation here. In the meantime, you retain all statutory rights, including the right to bring a claim before the competent courts. We will respond to any legal proceedings in accordance with applicable law. This notice does not replace the requirement to provide access to an appointed consumer mediator.

Intellectual property

ARTAJ is a registered European Union trademark owned by RAJAT KUMAR FASHIONS, registration number 019250215. The brand name, logos and website content are protected by applicable intellectual-property rights. Reproduction or commercial use requires the relevant rights holder’s permission, except where permitted by law.

Applicable law

French law applies, without depriving consumers of mandatory protections applicable in their country of habitual residence. Court jurisdiction is determined by the applicable legal rules.

Withdrawal form

To: RAJAT KUMAR FASHIONS, 57 rue de Cléry, 75002 Paris, France; artaj.social@gmail.com.

I hereby give notice that I withdraw from my contract of sale for the following goods:

  • Goods and order reference:
  • Date ordered and date received:
  • Customer name:
  • Customer address:
  • Date:
  • Signature, only if submitted on paper: